Privacy Policy
1. Introduction
We respect the privacy of individuals and are committed to protecting personal information collected through our website. We aim to handle personal information in accordance with applicable Australian privacy laws.
By using our website, you acknowledge that you have read this Privacy Policy.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, register a business listing, advertise your services or otherwise interact with our directory.
2. Information We Collect
Depending on how you use our website, we may collect the following information:
- Names, business names, email addresses, telephone numbers and postal or business addresses.
- Business descriptions, categories, services, trading hours, website addresses, logos, photographs and other information submitted for publication.
- Usernames, account details and information required to manage a registered account.
- Information provided through contact forms, feedback forms, emails or other communications.
- IP addresses, browser type, device information, pages visited, access times and website usage data.
- Transaction details and billing information where paid listings, advertising or other paid services are offered.
We generally do not seek to collect sensitive information unless it is necessary, lawful and appropriate for a specific purpose.
3. How We Collect Information
We may collect personal information directly from you when you:
- Visit or interact with our website.
- Submit or update a business listing.
- Register for an account.
- Purchase advertising or directory services.
- Contact us or submit an enquiry.
We may also obtain business information from publicly available sources, business websites, public registers or other third-party sources where lawful and appropriate. Our website may automatically collect technical information through cookies, analytics tools and similar technologies.
4. How We Use Information
We may use collected information to:
- Create, publish, maintain and update listings.
- Help users find businesses, products and services.
- Manage accounts, subscriptions, advertising and payments.
- Respond to questions, complaints and requests.
- Improve website performance, functionality and user experience.
- Monitor website traffic, security and potential misuse.
- Comply with legal obligations and protect our legitimate business interests.
We will not use personal information for purposes unrelated to its collection unless permitted or required by law.
5. Publicly Available Information
Our website is designed to help users locate and contact businesses and service providers.
Information submitted for publication may be displayed publicly and may include business names, contact details, addresses, website links, descriptions, photographs, opening hours and other information.
You should only submit information that you are authorised to provide and publish.
Information displayed in a public directory may be viewed, copied, indexed by search engines or accessed by third parties. We cannot guarantee that information removed from our website will immediately disappear from search engine results, cached pages or third-party websites.
Listings and data may be stored into the data files of our website, therefore there may be listings that remain outside of their paid listing period or for previous businesses. We do not purport every listing to be a customer, or paying customer. If you are the owner of a listing, you may contact our office to claim a business listing. If you believe a listing contains inaccurate, outdated or inappropriate personal information, you may contact us to request a review or correction.
6. Disclosure of Information
We may disclose personal information, where reasonably necessary and lawful, to:
- Businesses and service providers involved in delivering our website and services.
- Website hosting providers, IT support providers and data storage providers.
- Payment processors and billing service providers.
- Website analytics, email delivery and customer support providers.
- Advertising and marketing service providers, where applicable.
- Professional advisers, insurers, regulators, law enforcement agencies or government authorities where required or authorised by law.
Where a visitor submits an enquiry to a listed business, the information provided may be shared with that business so the enquiry can be answered.
We do not sell personal information to third parties as a general business practice. Any other use or disclosure will be handled in accordance with applicable law.
7. Cookies and Analytics
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage and improve our services.
We may use third-party analytics services to collect aggregated or technical information about how visitors use our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Where required by law, we will seek consent before using technologies that require consent.
8. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include access controls, password protection, secure hosting, technical safeguards and appropriate administrative procedures.
Personal information may be stored electronically by us or by third-party service providers acting on our behalf. No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
9. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by law.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, where appropriate and lawful.
Certain records may need to be retained for legal, accounting, security or dispute-resolution purposes.
10. Accessing and Correcting Personal Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before processing a request. Requests will be handled in accordance with applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites, including websites belonging to listed businesses and advertisers. We do not control the privacy practices, content or security of third-party websites. Visiting those websites is subject to their own terms and privacy policies.
We encourage users to review the privacy policy of any third-party website they visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or legal obligations. We encourage you to review this Privacy Policy periodically.
13. Contact Us
Please contact us for questions, access, correction requests, privacy complaints or other matters relating to this Privacy Policy. We will make reasonable efforts to respond to privacy enquiries within a reasonable timeframe.